Privacy Policy

Name and address of the data controller

Heidelberger Kultur- und Kongressgesellschaft mbH (Operating Company)

Heidelberg Congress Center

Goeppert-Mayer-Straße 2

69115 Heidelberg

Email: willkommen@konzerthaus-heidelberg.com

The operating company is the data controller within the meaning of the EU General Data Protection Regulation (GDPR) and other national data protection laws.

General information on data processing

Scope of processing of personal data

We collect and use personal data of users of our website only to the extent necessary to provide a functional website, our content and services.

As a rule, personal data of our users is collected and used only with their consent. An exception to this principle applies in cases where processing of the data is permitted by law or where it is not possible to obtain prior consent for factual reasons.

Legal basis for the processing of personal data

The legal bases for the processing of personal data generally arise from:

Art. 6 (1) sentence 1 lit. a GDPR when obtaining the consent of the data subject.

Art. 6 (1) sentence 1 lit. b GDPR for processing operations that are necessary for the performance of a contract to which the data subject is a party. This also includes processing operations that are necessary for carrying out pre-contractual measures.

Art. 6 (1) sentence 1 lit. c GDPR for processing operations that are necessary for compliance with a legal obligation.

Art. 6 (1) sentence 1 lit. d GDPR, if vital interests of the data subject or another natural person require the processing of personal data.

Art. 6 (1) sentence 1 lit. f GDPR, if the processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, and such interests are not overridden by the interests or fundamental rights and freedoms of the data subject.

In order to base the processing of personal data on a legitimate interest, an assessment is carried out for each relevant process in coordination with the data protection officer, whereby the following three conditions must be met:

1) The data controller or a third party has a legitimate interest in the data processing.

2) The processing is necessary for the protection of the legitimate interest.

3) Interests or fundamental rights and freedoms of the data subject which require the protection of personal data are not overridden.

Data deletion and storage period

The personal data of users will be deleted or blocked as soon as the purpose of storage ceases to apply. Further storage may take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the controller is subject. Data will also be blocked or deleted when a storage period prescribed by the aforementioned norms expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract.

Use of our website, General information

Description and scope of data processing

Each time our website is accessed, our system automatically collects data and information from the user's computer system.

The following information may be collected:

Information about the browser type and version used,

The user's operating system,

The user's Internet service provider,

The user's IP address,

Date and time of access,

Websites from which the user's system accesses our website,

Websites that are accessed by the user's system via our website

The described data is stored in our system's log files. This data is not stored together with other personal user data.

Purpose and legal basis for data processing

Temporary storage of the IP address by our system is necessary to enable delivery of the website to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session.

Storage in log files takes place to ensure the functionality of the website. In addition, the data serves to optimize the website and to ensure the security of our information technology systems. Data is not evaluated for marketing purposes in this context.

The legal basis for the temporary storage of data and log files is Art. 6 (1) sentence 1 lit. f GDPR.

The collection of your personal data for the provision of our website and the storage of data in log files is absolutely necessary for the operation of the website. The user therefore has no right to object.

Storage duration

Your data will be deleted as soon as it is no longer necessary for the purpose for which it was collected. If your data is collected to ensure the provision of the website, the data will be deleted when the respective session ends.

If your data is stored in log files, it will be deleted after seven days at the latest. Further storage is possible, in which case the users' IP addresses will be deleted or anonymized. This makes it impossible to assign the calling client.

General information on the use of cookies

We use cookies on our website. Cookies are text files that are stored in the internet browser or by the internet browser on the user's computer system. If you access a website, a cookie can be stored on your operating system. This cookie contains a characteristic string of characters that enables unique identification of the browser when the website is accessed again.

We use cookies to make our website more user-friendly. Some elements of our website require that the browser can be identified even after a page change.

TDDDG (German Telecommunications-Digital Services Data Protection Act):

The legal basis for the storage of cookies, device identifiers and similar tracking technologies or for the storage of information in the end user's terminal equipment and access to this information is the European ePrivacy Directive in conjunction with the Telecommunications-Digital Services Data Protection Act (TDDDG).

Please note that the legal bases for the processing of personal data collected in this context then result from the GDPR (Art. 6 (1) sentence 1 GDPR). The respective applicable legal basis for the processing of personal data can be found below for the respective cookie or the respective processing itself.

The primary legal basis for storing information in the end user's terminal equipment – and thus in particular for storing cookies – is your consent, § 25 (1) sentence 1 TDDDG. Consent is given when visiting our website – although this does not, of course, have to be given – and can be revoked at any time in the cookie settings.

According to Section 25 (2) No. 2 TDDDG, consent is not required if the storage of information in the end user's terminal equipment or access to information already stored in the end user's terminal equipment is strictly necessary for the provider of a telemedia service to provide a telemedia service expressly requested by the user. The cookie settings show which cookies are to be classified as strictly necessary (often also referred to as "technically necessary cookies"), therefore fall under the exception of Section 25 (2) TDDDG and thus do not require consent.

GDPR:

When cookies are used, the following data is stored and transmitted: Login information.

The legal basis for the processing of personal data using cookies results from Art. 6 (1) sentence 1 lit. f GDPR. The purpose of using technically necessary cookies is to simplify the use of our website.

We would like to point out that some functions of our website can only be offered with the use of cookies.

We do not use user data collected by technically necessary cookies to create user profiles.

Cookies are stored on the user's computer and transmitted from there to our site. As a user, you therefore have control over the use of cookies. You can restrict or deactivate the transmission of cookies by making changes to the settings of your internet browser. Stored cookies can also be deleted there. Please note that you may not be able to use all functions of our website if you deactivate cookies.

The legal basis for the processing of personal data using cookies for analysis and advertising purposes is, if the user has given their consent, Art. 6 (1) sentence 1 lit. a GDPR.

Cookie consent with "Real Cookie Banner"

This website uses Real Cookie Banner (devowl.io GmbH, Tannet 12, 94539 Grafling Germany), which sets a technically necessary cookie to enable individual cookie settings and to document them in compliance with data protection regulations. When our website is accessed, the following data is transmitted to devowl.io: consent status (opt-in/out), time of consent, browser information and anonymized IP address for consent logging.

Real Cookie Banner is used to obtain the legally required consents for the use of cookies. The legal basis for this is Art. 6 (1) sentence 1 lit. c GDPR.

Your consents, which you gave when entering the website, are stored in the Real Cookie Banner cookie. If you wish to revoke these consents, simply delete the cookie in your browser. When you re-enter/reload the website, you will be asked for your cookie consent again.

Your rights / Rights of the data subject

Right to information

You have the right to receive information from us as the data controller as to whether and which personal data concerning you is processed by us, as well as further information in accordance with the legal provisions under Art. 13, 14 GDPR.

You can assert your right to information at: datenschutz@heidelberg-congress.com

Right to rectification

Should the personal data concerning you that we process be inaccurate or incomplete, you have a right to rectification and/or completion. The rectification will be carried out without delay.

Right to restriction of processing

You have the right to obtain restriction of processing of personal data concerning you in accordance with the legal provisions (Art. 18 GDPR).

Right to erasure

If the reasons presented in Art. 17 GDPR apply, you can request that personal data concerning you be erased without undue delay.

We point out that the right to erasure does not exist insofar as the processing is necessary for one of the exceptions mentioned in Art. 17 (3).

Right to notification

If you have asserted the right to rectification, erasure or restriction of processing, we are obliged to communicate this rectification or erasure of data or restriction of processing to all recipients to whom the personal data concerning you has been disclosed, unless this proves impossible or involves disproportionate effort. Furthermore, you have the right to be informed about these recipients.

Right to data portability

You also have the right under the GDPR to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format or to request its transmission to another controller.

Right to withdraw declaration of consent under data protection law

You have the right to withdraw your declaration of consent under data protection law at any time. We point out that the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to object

Furthermore, you have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Art. 6 (1) sentence 1 lit. e or f GDPR.

Automated individual decision-making, including profiling

Under the EU General Data Protection Regulation, you also have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you.

Right to lodge a complaint with a supervisory authority

If you consider that the processing of personal data concerning you infringes the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement.

Data transfer outside the EU

The GDPR guarantees an equally high level of data protection within the European Union. When selecting our service providers, we therefore prefer European partners where possible when your personal data is to be processed. Only in exceptional cases will we have data processed outside the European Union within the scope of using third-party services. We only allow your data to be processed in a third country if the special requirements of Art. 44 et seq. GDPR are met. This means that the processing of your data may then only take place on the basis of special guarantees, such as the official recognition by the EU Commission of a data protection level equivalent to that of the EU or compliance with officially recognized special contractual obligations, the so-called "Standard Data Protection Clauses".

EU-US Trans-Atlantic Data Privacy Framework

Within the framework of the so-called "Data Privacy Framework" (DPF), the EU Commission has also recognized the data protection level as secure for certain companies from the USA within the framework of the adequacy decision of July 10, 2023. The list of certified companies as well as further information on the DPF can be found on the website of the US Department of Commerce at https://www.dataprivacyframework.gov/s/participant-search (in English).

Minors under 16 years of age

Minors under 16 years of age are expressly not addressed by our website and our offers on this website. We point out that parents or guardians must accompany their children's online activities. Minors under 16 years of age should not transmit any personal data to us without the consent of their parents or guardians. We explicitly do not request any personal data from minors under 16 years of age, do not knowingly collect it and do not pass it on to third parties.

Electronic contact

If you wish to contact us, a contact form is available on our homepage, which you can use for electronic contact. The data entered into the input mask will be transmitted to us and stored.

This data is:

• Name*

• Phone*

• Email address*

At the time the message is sent, the following data is also stored: date and time of contact. Furthermore, it is possible to contact us via the email address provided. In this case, the personal data of the user transmitted with the email will be stored.

Your data will not be passed on to third parties in this context; the data will be used exclusively for processing the communication. The legal basis for processing the contact request is regularly Art. 6 (1) sentence 1 lit. b GDPR.

Should further personal data be processed during the sending process, this data only serves to prevent misuse of the contact form and to ensure the security of our information technology systems.

Your data will be deleted as soon as it is no longer required for the purpose for which it was collected. For personal data from the input mask of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation has ended when it can be inferred from the circumstances that the matter concerned has been conclusively clarified.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

Web Analytics

Independent Analytics

This website uses the Independent Analytics tool to statistically evaluate visitor numbers and page views. The provider of this service is Independent Analytics, a product of Benjamin Kittelson, USA.

Unlike other analysis services, Independent Analytics does not use cookies and does not collect personal data such as IP addresses. The collected data is completely anonymized and cannot be traced back to individual persons. Only technical information is stored, such as:

• pages visited

• referrer URL (origin page)

• device and operating system used

• browser used

• date and time of page view